FAQ: Access to site

Heads up !
If you have previously used the ARTC Generic log-in; we are migrating to individual log ins, please continue to use generic log in during 2021, or feel free to register for your own log in by clicking the register button at the top of the page.

For new users to the site:

How do I get access to ARTC products ?
Please 'register' at the top of the page. This will be sent to your Marketing for approval.  
In the company name, please record "ARTC"
Once approved you will be able to see the ARTC branded products.   
Products include stock merchandise (normally available for next day dispatch) and pre-approved* special orders.

How do I get access to Inland Rail products ?
Please 'register' at the top of the page. This will be sent to your Brand & Creative Manager for approval.
In the company name, please record "Inland Rail"
Once approved you will be able to see the Inland Rail branded products.
Products include stock merchandise (normally available for next day dispatch) and pre-approved* special orders.

What if I need access to both?
Please record ARTC / Inland Rail in the company field.
Approval will be requested from ARTC Marketing and Inland Rail, Brand & Creative Manager.  
If you have access to one but need the other, please email Michael artc@grepro.com.au and we will arrange approval for you.

How long should access take?
Usually within 1 business day.  We will send you an email to confirm access.

Do I need to use my ARTC email address when registering?
Yes, personal emails can't be accepted.

What does pre-approved Special Orders mean ?
These items are not held in stock but have already been approved by Marketing in relation to branding and product.

Need Assistance from Marketing (ARTC only)?
If you need assistance, please refer to Merchandise instructions or contact ARTC Marketing team at brand@ARTC.com.au